Refund Policy
Gorgeousaosweepi is an informational website. All content is currently provided free of charge. This Refund Policy explains how we handle any future paid offerings and sets out your rights under applicable law.
1. Current Service Model
At the time of this policy's last update, Gorgeousaosweepi does not charge for access to its website content, articles or guides. All materials published on gorgeousaosweepi.world are freely accessible.
Accordingly, there are currently no purchases, subscriptions or paid transactions to which a refund would apply. This policy is published in advance of any future commercial offerings and to comply with applicable disclosure standards.
2. Future Paid Offerings
Should we introduce paid products, services, digital downloads or subscriptions in the future, this Refund Policy will be updated accordingly prior to any such offering becoming available. At that point, the following principles will apply:
2.1 Digital Products and Downloads
For digital products (such as guides, templates or downloadable materials), a refund may be requested within 14 days of purchase, provided the product has not been downloaded or accessed. Once a digital product has been downloaded or accessed, we are unable to offer a refund unless the product is faulty or materially different from its description.
2.2 Subscriptions
For subscription-based services, you may cancel at any time. Cancellation will take effect at the end of the current billing period. We do not offer partial refunds for unused portions of a subscription period unless required by applicable law.
2.3 Faulty or Misdescribed Products
If a product or service is faulty, not as described, or not fit for the purpose for which it was supplied, you are entitled to a remedy under the Consumer Guarantees Act 1993 (New Zealand). This may include a repair, replacement or refund, depending on the nature of the fault.
3. Your Consumer Rights Under New Zealand Law
As a consumer in New Zealand, you have rights under:
- Consumer Guarantees Act 1993 — goods and services must be of acceptable quality, fit for purpose and match their description. If they are not, you may be entitled to a remedy.
- Fair Trading Act 1986 — we must not mislead or deceive you about our products or services.
- Contract and Commercial Law Act 2017 — governs the terms of any agreement between us.
Nothing in this Refund Policy is intended to limit or exclude any rights you have under New Zealand consumer law.
4. Consumer Rights Under EU Law (for EU Residents)
If you are located in the European Union, you may also have rights under EU consumer protection legislation, including the right of withdrawal from distance contracts within 14 days of purchase for most goods and services. Digital content that has been delivered and started with your prior consent and acknowledgement that you lose your right of withdrawal may be exempt from this right.
5. How to Request a Refund
To submit a refund request, please contact us using the details below. Include the following information:
- Your full name and email address used at the time of purchase
- The product or service you purchased and the date of purchase
- The reason for your refund request
- Any supporting information or evidence where relevant
We will acknowledge your request within 3 business days and aim to resolve it within 10 business days of receiving all necessary information.
6. Refund Processing
Approved refunds will be processed to the original payment method used at the time of purchase. Processing times may vary depending on your financial institution but are typically completed within 5–10 business days after approval.
7. Disputes
If you are not satisfied with our response to your refund request, you may contact the relevant consumer protection body in your jurisdiction. In New Zealand, this is the Commerce Commission (comcom.govt.nz) or the Disputes Tribunal for amounts up to NZD 30,000.
EU residents may also use the European Commission's Online Dispute Resolution platform for disputes relating to online purchases.
8. Changes to This Policy
We may update this Refund Policy from time to time, particularly if we introduce paid products or services. We will update the "Last updated" date at the top of this page and, where material changes are made, we will take reasonable steps to notify users.
9. Contact Us
For refund requests or questions about this policy, please contact us:
Gorgeousaosweepi
133 Molesworth Street, Thorndon, Wellington 6011, New Zealand
0800 855 066
team@gorgeousaosweepi.world